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Planzy

Cancellation and refund policy

Last updated 1 September 2026

DRAFT FOR LEGAL REVIEW.

  • More than 24 hours before the slot: full refund.
  • Within 24 hours: one free reschedule, or a 50 percent refund.
  • After the decorator has arrived: no refund.

Refunds go back to the original payment method within 5 to 7 working days.